Authors
Mohammad Hossein Jarrahi, Steve Sawyer
Publication date
2013/1/1
Journal
Journal of Organizational Computing and Electronic Commerce
Volume
23
Issue
1-2
Pages
110-137
Publisher
Taylor & Francis Group
Description
This article focuses on the ways in which social technologies facilitate informal knowledge sharing in the workplace. Social technologies include both common technologies such as email, phone, and instant messenger and emerging social networking technologies, often known as social media or Web 2.0, such as blogs, wikis, public social networking sites (i.e., Facebook, Twitter, and LinkedIn), enterprise social networking technologies, etc. We know social technologies support informal interactions over digital systems and influence informal social connections among people within and across organizational boundaries. To understand the role of social technologies in informal knowledge practices, we pursue a field study of knowledge workers in consulting firms to investigate the role of social technologies in their informal knowledge sharing practices. Our theorizing from the data is guided by the conceptual …
Total citations
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Scholar articles
MH Jarrahi, S Sawyer - Journal of Organizational Computing and Electronic …, 2013