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The complexity of modern sociotechnical systems has resulted in new challenges in the safety areas, making traditional approaches no longer sufficient. Therefore, resilience engineering (RE) is a recognizable alternative to traditional approaches in safety management. Our literature review, however, showed that most studies have focused on a set of certain indicators for assessing RE, and other indicators have been left undeveloped. This study aims to represent a new view for assessing RE factors in a process industry using a wide range of indicators, i.e., buffering capacity, margin, tolerance, cross-scale interactions, learning culture, flexibility, anticipation, attention, and response. Related data were collected using semi-structured interviews with multiple-choice questions from 24 experienced operators and eight managers, analysis of documents, team work, as well as friendly and informal conversations …