Authors
Dirk De Clercq, Narongsak Thongpapanl, Dimo Dimov
Publication date
2009/9
Journal
Journal of the Academy of Marketing Science
Volume
37
Pages
283-297
Publisher
Springer US
Description
This research investigates the moderating effect of social capital on the conflict–innovation relationship and poses the argument that social interaction amplifies the beneficial effect of task conflict and the harmful effect of relationship conflict, whereas trust suppresses these effects. Analyses of a sample of 232 Canadian-based firms demonstrate that at higher levels of social interaction, the positive relationship between task conflict and innovation is stronger, and so is the negative relationship between relationship conflict and innovation. Furthermore, at higher levels of trust, the positive relationship between task conflict and innovation weakens. This study adds to the emerging contingency perspective pertaining to the study of conflict and provides a more nuanced view of the beneficial role of intra-organizational social capital for innovation.
Total citations
201020112012201320142015201620172018201920202021202220232024181113142010231618222518229