Authors
Lucia Porcu, Salvador Del Barrio-García, Juan Miguel Alcántara-Pilar, Esmeralda Crespo-Almendros
Publication date
2019
Journal
International Journal of Hospitality Management
Volume
80
Issue
July
Pages
13-24
Publisher
Elsevier
Description
Over the last decade, scholars have recently emphasized the need for tourism marketers to orchestrate the wide range communication activities and forms via the adoption of Integrated Marketing Communication (IMC). However, prior research has almost neglected the role of IMC in hospitality management. This paper adopts a broad organizational approach conceiving IMC as a concept that involves the whole organizational entity and aims to analyze the effects of IMC on market performance, in terms of superior sales and financial results, greater brand advantage and customer-related outcomes for those businesses providing lodging services. To pursue this research purpose, a survey has been conducted among corporate-level senior managers of lodging businesses operating in Spain. The findings provided further and more compelling empirical proof of the positive influence of IMC on market performance …
Total citations
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Scholar articles
L Porcu, S del Barrio-García, JM Alcántara-Pilar… - International Journal of Hospitality Management, 2019