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– The purpose of this paper is to present management techniques in the healthcare sector through lean office.

– A case study approach is adopted, with data collected in the Brazilian military organization.

– The findings identify several ways to apply lean concepts outside manufacturing. From this, a future lean office health state design will be proposed.

– The lean office health proposal has to be tested in other organizations to confirm this case study. While this may limit the generalization of the findings, there is value in demonstrating the benefits modern lean office techniques can bring to the developing world healthcare.

– The paper shows that lean office health techniques …