Authors
Johanne R Trippas, Damiano Spina, Paul Thomas, Mark Sanderson, Hideo Joho, Lawrence Cavedon
Publication date
2020/3/1
Journal
Information Processing & Management
Volume
57
Issue
2
Pages
102162
Publisher
Pergamon
Description
Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user–system interactions or information exchange in spoken conversational search (SCS) has not been explored. The first step in conceptualising SCS is to understand the conversational moves used in an audio-only communication channel for search. This paper explores conversational actions for the task of search. We define a qualitative methodology for creating conversational datasets, propose analysis protocols, and develop the SCSdata. Furthermore, we use the SCSdata to create the first annotation schema for SCS: the SCoSAS, enabling us to investigate interactivity in SCS. We further establish that SCS needs to incorporate interactivity and pro-activity to overcome the complexity that the …
Total citations
20202021202220232024829142012
Scholar articles
JR Trippas, D Spina, P Thomas, M Sanderson, H Joho… - Information Processing & Management, 2020