Authors
Nathaniel D Line, Tarik Dogru, Dahlia El-Manstrly, Alex Buoye, Ed Malthouse, Jay Kandampully
Publication date
2020/10/1
Journal
Tourism Management
Volume
80
Pages
104106
Publisher
Pergamon
Description
While the large-scale harvesting of consumer data is a common practice in the hospitality and tourism industries, the seemingly unassailable right of companies to collect and share consumer data is not without critics. The purpose of this paper is to explore the nature of data-based value co-creation under varying conditions of consumer control and benefits. Academic and press articles were used to explore the nature of big data value co-creation in a wide range of hospitality, tourism, and other industries. A forward-looking approach was adopted by considering the implications of policy and technology as key mechanisms for sharing the power dynamic regarding the ownership, control and use of personal data. The results suggest that reciprocal big data value creation can be seen as a function of the level of benefit and control afforded to consumers regarding the use of their data. Four types of reciprocal big data …
Total citations
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