Authors
Alexander Buoye, Luke Williams, Timothy Keiningham, Lerzan Aksoy
Publication date
2021
Book
Services Marketing: People Technology Strategy
Pages
611-623
Description
HBO Max launched its streaming service in May 2020. At the time of the launch, streaming services were already well established and dominated by a few large, well-established competitors (e.g., Netflix, Amazon Prime, Disney+, Hulu, etc.). In the face of intense competition, HBO Max’s initial launch was widely characterized as “underwhelming” despite its large content library and a rise in streaming due to the COVID-19 pandemic…
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Scholar articles
A Buoye, L Williams, T Keiningham, L Aksoy - Services Marketing: People Technology Strategy, 2021