Authors
Marta Gutiérrez-Sastre, Jesús Rivera-Navarro, Ignacio González-Salgado, Manuel Franco
Publication date
2024/3
Journal
Journal of Housing and the Built Environment
Volume
39
Issue
1
Pages
253-276
Publisher
Springer Netherlands
Description
In large cities, the decay of deprived neighborhoods externalizes the consequences of present-day urban social inequality. Residents of these areas often show discomfort with living in a poor environment. Adopting Hirschman's classic Exit, Voice and Loyalty model, this study analyzes the reactions of residents to dissatisfaction in San Diego, a deprived neighborhood in Madrid. A qualitative methodology was applied to analyze the discourses of residents by conducting fourteen focus groups with diverse profiles according to gender, age, socio-labor situation, and geographical origin. The results reflect that, in a deprived neighborhood, there are limits to reactions, so that exit (moving out) is only partially manifested, and voice (social mobilization) is only temporarily activated, conditioned by the situation and organizational capacity. Loyalty, on the contrary, appears as an option that improves coexistence, but it …
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Scholar articles
M Gutiérrez-Sastre, J Rivera-Navarro… - Journal of Housing and the Built Environment, 2024