Authors
Jennifer Pearson, Simon Robinson, Thomas Reitmaier, Matt Jones, Shashank Ahire, Anirudha Joshi, Deepak Sahoo, Nimish Maravi, Bhakti Bhikne
Publication date
2019/5/2
Book
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Pages
1-13
Description
This paper explores the use of conversational speech question and answer systems in the challenging context of public spaces in slums. A major part of this work is a comparison of the source and speed of the given responses; that is, either machine-powered and instant or human-powered and delayed. We examine these dimensions via a two-stage, multi-sited deployment. We report on a pilot deployment that helped refine the system, and a second deployment involving the installation of nine of each type of system within a large Mumbai slum for a 40-day period, resulting in over 12,000 queries. We present the findings from a detailed analysis and comparison of the two question-answer corpora; discuss how these insights might help improve machine-powered smart speakers; and, highlight the potential benefits of multi-sited public speech installations within slum environments.
Total citations
201920202021202220232024455655
Scholar articles
J Pearson, S Robinson, T Reitmaier, M Jones, S Ahire… - Proceedings of the 2019 CHI Conference on Human …, 2019