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A literature review was conducted in order to establish a detailed definition of a knowledge-intensive process (KiP). Moreover, relevant theories from humanities – especially the fields of linguistics and philosophy – were thoroughly researched and adapted for establishing descriptive and analytical foundations for the phenomena involved. Finally, a cognitive business process management (BPM) theory was proposed in order to assess how sufficient are its respective explanatory and predictive powers. This study aims to discuss the aforementioned objective.

This study proposes a novel theory for KiPs that describe the process flow based on the participants' interactions and their beliefs, desires and intentions as the main drivers of the process enactment and execution.

The proposal puts forth a comprehensive definition of a KiP, depicting knowledge intensity …