View article

Alstom Power's Industrial Turbine segment was searching for a way to select Six Sigma projects by using feedback from dissatisfied customers to improve its products and processes. So in 2002, the company initiated the development of its PIP. This process transfers customer claims used to select Six Sigma projects. A Six Sigma project team is appointed when a process improvement project is initiated at Alstom. The project team uses Six Sigma methodology to solve problems, but unlike the traditional, five-phase Six Sigma methodology, Alstom's methodology has eight phases: define, measure, analyze, improve, check, control, standardize and close. These phases correspond to the status reports in the process improvement system (PIS)-a system designed to support the PIP. The improve phase has been completed, and the check phase has been started. Out of 2,295 reported faults, 1,070 have been classified …