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The COVID-19 pandemic has simultaneously created both opportunities and challenges for the emerging field of virtual exchange: On one hand, institutional administrators and funding organisations saw virtual exchange as the solution to global learning needs while physical travel was restricted and traditional mobility programmes were suspended. On the other hand, instructors felt overwhelmed by transitioning all of their teaching online, and without physical access to their educational institutions, many students and instructors lacked reliable internet connections or safe places to engage in learning, not to mention the financial burdens of the pandemic.