View article

To achieve more widespread application, Workflow Management Systems (WfMS) need to be developed to operate in dynamic environments where they are expected to ensure that users are supported in performing flexible and creative tasks while maintaining organisational norms [Alonso et al, 1997; Sheth & Kochut, 1997]. In order to cope with these demands, the systems must provide knowledge about the business process itself and the organisational context in that these processes operate [Jarvis et al, 1999]. It, however, is not an easy task to provide the appropriate and sufficient knowledge at the right level of abstraction that supports a workflow system at all stages of operation in a dynamic environment and for different types of users.