Authors
Jay Prakash Mulki, Fernando Jaramillo, Emily A Goad, Martha Rivera Pesquera
Publication date
2015/3/1
Journal
Journal of Business Research
Volume
68
Issue
3
Pages
623-630
Publisher
Elsevier
Description
Careers in sales involve stress, which often translates to role stress that negatively impacts performance. To address this important issue, the present research examines an antecedent of stress, salespeople's regulation of emotions and the impact on organizational outcomes. Study findings show that salespeople's regulation of emotions is conducive to reducing interpersonal conflict and felt stress, which eventually leads to higher performance. Also, findings show the favorable effect of salespeople's ability to regulate emotions in reducing felt stress is stronger at higher levels of vertical collectivism. Study results are outlined along with managerial implications, which have especially important implications for organizations operating in emerging countries.
Total citations
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Scholar articles
JP Mulki, F Jaramillo, EA Goad, MR Pesquera - Journal of Business Research, 2015