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The requirements engineering, information systems and software engineering communities recently advocated scenario-based approaches which emphasise the user/system interaction perspective in developing computer systems. Use of examples, scenes, narrative descriptions of contexts, mock-ups and prototypes-all these ideas can be called scenario-based approaches, although exact definitions are not easy beyond stating that these approaches emphasise some description of the real world. Experience seems to tell us that people react to ‘real things’ and that this helps in clarifying requirements. Indeed, the widespread acceptance of prototyping in system development points to the effectiveness of scenario-based approaches. However, we have little understanding about how scenarios should be constructed, little hard evidence about their effectiveness and even less idea about why they work …