Authors
Pablo Ruiz-Palomino, Benito Yáñez-Araque, Pedro Jiménez-Estévez, Santiago Gutiérrez-Broncano
Publication date
2022/1/1
Journal
Technological Forecasting and Social Change
Volume
174
Pages
121192
Publisher
North-Holland
Description
The hospitality industry has been severely hit by the COVID-19 pandemic, with changes that have harmed employees’ psychological well-being. However, having supervisors who are servant may make a difference. With a focus on serving others and the care taken to ensure their employees’ highest priority needs are served, these leaders could help employees feel less depressed in these complicated times. By instilling servant behaviors in followers that help them become people that others can trust or with whom they can develop friendships, leaders could help these employees earn greater levels of personal social capital (PSC) through which to more successfully address pandemic times, especially if furloughed. Using structural equation modeling to analyze a sample of 205 hotel employees in Spain, we found that servant leadership directly decreases depression, and that PSC mediates this relationship. Our …
Total citations
20212022202320242283812
Scholar articles
P Ruiz-Palomino, B Yáñez-Araque, P Jiménez-Estévez… - Technological Forecasting and Social Change, 2022