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– The purpose of this paper is to propose a method for identifying business process-relevant contextual information that is likely to impact on the process goal. The ORGANON method describes a semi-structured procedural guide alongside with a set of criteria and a matrix for analyzing ontological transactions, which can be used to identify which context information can be considered relevant to a business process.

– The authors report on an evaluation of the ORGANON method through a case study conducted in an organization that works in the social security domain.

– The results provide evidences of the feasibility of the method application in this scenario.

– Our research contributes to the literature on business processes flexibility …