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Chatbots are informatics applications that use Artificial Intelligence and natural language interfaces to simulate interactions with the end-user, providing a pleasant user experience. Generally, chatbots are related to customer service, trying either to answer the frequently asked questions that do not need direct human interaction or to generate leads to the after-client follow-up and contact. Chatbots represent a potential change in the way that people interact with information and online services. This article addresses the creation of a chatbot capable of generating insights for a manager on the decision-making process and the advantages that it represents. In order to create the referred chatbot, it is crucial to deal with multiple API’s interconnected, external services, and numerous databases from the organizations, always focused on the improvement of the business process like the time optimization and the …