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When looking at railway planning, a discrepancy exists between planners who focus on the train operations and publish fixed railway schedules, and passengers who look not only at the schedules but also at the entirety of their trip, from access to waiting to on-board travel and egress. Looking into this discrepancy is essential, as assessing railway performances by merely measuring train punctuality would provide an unfair picture of the level of service experienced by passengers. Firstly, passengers’ delays are often significantly larger than the train delays responsible for the passengers to be late. Secondly, trains’ punctuality is often strictly related to too tight schedules that in turn might translate into knock-on delays for longer dwelling times at stations, trip delays for increased risk of missing transfer connections, and uncertain assessment of the level of service experienced, especially with fluctuating passenger …