Authors
Dong Chul Shim, Hyun Hee Park, Jaeduk Keum, Sangmook Kim
Publication date
2021/9
Journal
Public Personnel Management
Volume
50
Issue
3
Pages
307-326
Publisher
Sage Publications
Description
The present study examines the antecedents of street-level bureaucrats’ work engagement. In particular, this study investigates whether a work-unit manager’s servant-leader orientation may, directly or indirectly, contribute to increasing subordinates’ work engagement by shaping employees’ resources (i.e., job autonomy, goal specificity, public service motivation [PSM], and organizational trust). Data collected from 416 street-level bureaucrats in Korean local government agencies and the analyzed results show that work-unit managers’ servant-leader orientation indirectly influence employees’ work engagement by developing employees’ positive perceptions and attitudes.
Total citations
20202021202220232024128105