Authors
Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck
Publication date
2019/11/19
Conference
International Workshop on Chatbot Research and Design
Pages
19-33
Publisher
Springer, Cham
Description
As chatbots are gaining popularity for simplifying access to information and community interaction, it is essential to examine whether these agents are serving their intended purpose and catering to the needs of their users. Therefore, we present an approach to perform an ex-post-facto analysis over the logs of knowledge base-driven dialogue systems. Using the DBpedia Chatbot as our case study, we inspect three aspects of the interactions, (i) user queries and feedback, (ii) the bot’s response to these queries, and (iii) the overall flow of the conversations. We discuss key implications based on our findings. All the source code used for the analysis can be found at https://github.com/dice-group/DBpedia-Chatlog-Analysis.
Total citations
2020202120222023202414311
Scholar articles
R Jalota, P Trivedi, G Maheshwari, AC Ngonga Ngomo… - International Workshop on Chatbot Research and …, 2019