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The purpose of this paper is to provide insight into how individuals are affected by an outsourcing arrangement. The aim of this exploratory case study was to develop an understanding of individual level role stress and work outcomes among transferred employees in IT outsourcing relationships.

A research model was developed based on role theory. Through a field survey conducted in one outsourcing vendor, the research confirms the hypothesis that proposes role stress as prevalent among transferred information technology (IT) employees.

Perceived role stress was found to influence behavioural work outcomes measured as task performance, turnover intention, and affective commitment. The effect of role stress on work outcomes indicates that carefully crafted outsourcing strategies must take into account the unique position of transferred IT employees …