Authors
Michael P Leiter, Phyllis Harvie, Cindy Frizzell
Publication date
1998/11/1
Journal
Social science & medicine
Volume
47
Issue
10
Pages
1611-1617
Publisher
Pergamon
Description
This study examined the relationships of nurse burnout, intention to quit, and meaningfulness of work as assessed on a staff survey with patient satisfaction with nursing care, physician care, information provided and coordination of care, and outcomes of the hospital stay assessed post-discharge. Sixteen inpatient units from two hospital sites formed the data base and included 605 patients and 711 nurses. Patients' perceptions of the quality of each of the four care dimensions corresponded to the relationships nurses had with their work. Patients on units where nurses found their work meaningful were more satisfied with all aspects of their hospital stay. Patients who stayed on units where nursing staff felt more exhausted or more frequently expressed the intention to quit were less satisfied with the various components of their care. Although nurse cynicism was reflected in lower patient satisfaction with interactions …
Total citations
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Scholar articles
MP Leiter, P Harvie, C Frizzell - Social science & medicine, 1998