Authors
Volodymyr Leno, Artem Polyvyanyy, Marlon Dumas, Marcello La Rosa, Fabrizio Maria Maggi
Publication date
2021/6
Journal
Business & Information Systems Engineering
Volume
63
Pages
301-314
Publisher
Springer Fachmedien Wiesbaden
Description
Robotic process automation (RPA) is an emerging technology that allows organizations automating repetitive clerical tasks by executing scripts that encode sequences of fine-grained interactions with Web and desktop applications. Examples of clerical tasks include opening a file, selecting a field in a Web form or a cell in a spreadsheet, and copy-pasting data across fields or cells. Given that RPA can automate a wide range of routines, this raises the question of which routines should be automated in the first place. This paper presents a vision towards a family of techniques, termed robotic process mining (RPM), aimed at filling this gap. The core idea of RPM is that repetitive routines amenable for automation can be discovered from logs of interactions between workers and Web and desktop applications, also known as user interactions (UI) logs. The paper defines a set of basic concepts underpinning RPM …
Total citations
202020212022202320241024663919
Scholar articles
V Leno, A Polyvyanyy, M Dumas, M La Rosa… - Business & Information Systems Engineering, 2021