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Smart information systems (Big Data and artificial intelligence) are used by governments to improve mobility, reduce over-crowdedness in hotspots, and provide more effective management of crowds. I looked at how Amsterdam municipality is using smart information systems (SIS) in their DrukteRadar Project to identify, report, and tackle issues surrounding crowdedness levels in the city.

SIS are becoming popular amongst governmental officials to automate activities more effectively. SIS provide the opportunity to improve mobility, increase economic growth, reduce energy outputs, improve management decisions, respond to disasters quicker, and improve citizens’ quality of life. They offer governments the possibility of improving services, while reducing costs. The use and implementation of SIS is becoming widespread and governments are observing the benefits posed by SIS, particularly in relation to urban …