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When you examine the design of an organization for evaluating its efficiency and effectiveness, you can look at it in a number of ways. You may gather information about what the organization actually does - the goods and services it provides. You may be told who the boss is and who makes the decisions. You may be shown an organizational chart. Many companies also have explicitly stated objectives that drive their strategy. This information tells you about the design of the organization, the way the organization is put together, who does what, and who talks with whom.