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Software development encompasses many collaborative tasks in which usually several persons are involved. Close collaboration and the synchronization of different members of the development team require effective communication. One established communication channel are meetings which are, however, often not as effective as expected. Several approaches already focused on the analysis of meetings to determine the reasons for inefficiency and dissatisfying meeting outcomes. In addition to meetings, text-based communication channels such as chats and e-mails are frequently used in development teams. Communication via these channels requires a similar appropriate behavior as in meetings to achieve a satisfying and expedient collaboration. However, these channels have not yet been extensively examined in research.

In this paper, we present an approach for analyzing …