Authors
Lia Patrício, Raymond P Fisk, Bo Edvardsson
Publication date
2021/9/6
Book
Business Transformation for a Sustainable Future
Publisher
Routledge
Description
This chapter highlights the modern need for transformative collaboration to tackle complex service system problems, and explores how service design can purposefully embed transformative collaboration in these service systems. Globalization and the evolution of technology have led to service systems that are increasingly interconnected and complex. The COVID-19 pandemic has highlighted the need for collaboration to deal with the challenges of creating sustainable and resilient service systems amid this increasing complexity, and the need to design service systems to foster transformative collaboration, so that all participants can contribute at their full human potential. Building on a human-centered, participatory, and transformative approach, this chapter explores how service design can be a cornerstone of the creation of transformative collaboration service systems. A human-centered …
Total citations
2023202413
Scholar articles
L Patrício, RP Fisk, B Edvardsson - Business Transformation for a Sustainable Future, 2021