Authors
Rebekah Russell-Bennett, Michael Jay Polonsky, Raymond P Fisk
Publication date
2024/1/18
Journal
Journal of Services Marketing
Volume
38
Issue
2
Pages
172-189
Publisher
Emerald Publishing Limited
Description
Purpose
The purpose of this paper is to propose a new service framework for managing nature and physical resources that balances the needs of people and planet.
Design/methodology/approach
The process used in this paper was a rapid literature review and content analysis of 202 articles in service journals and learned that there are limited papers on Sustainable Development Goal (SDG) #6 (clean water and sanitation) or SDG #7 (affordable and clean energy) and very few articles on SDG #12 (responsible production and consumption) that focused on environmental components of services. This highlighted the need to conceptualise a service framework for managing these resources sustainably.
Findings
The proposed regenerative service economy framework for managing natural and physical resources for all humans (without harming the planet) reflects insights from analysing the available service articles …
Total citations