Authors
Silke Boenigk, Aaron A Kreimer, Annika Becker, Linda Alkire, Raymond P Fisk, Sertan Kabadayi
Publication date
2021/11
Journal
Journal of Service Research
Volume
24
Issue
4
Pages
542-562
Publisher
SAGE Publications
Description
Transformative service initiatives (TSIs) refer to activities by organizations (public, private, nonprofit) or volunteers to serve people experiencing vulnerabilities, including long-term challenges (e.g., refugees, homeless people, undocumented immigrants, ex-convicts) and try to improve their well-being. To advance the concept of TSI, this study proposes a 3A (Awareness, Alignment, Access) Integration Process Framework that can facilitate empirical tests of whether participation in TSIs affects people’s access to critical services. The empirical evidence affirms a positive influence of TSI participation on two TSR outcomes (application and access to higher education), according to data from a longitudinal study of 2,068 refugees (Study 1) that relies on propensity score matching and regression analysis. Study 2 uses qualitative data from six focus groups and identifies 16 barriers to successful refugee integration; it also …
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