Authors
Yukang Yan, Chun Yu, Wengrui Zheng, Ruining Tang, Xuhai Xu, Yuanchun Shi
Publication date
2020/4/21
Book
🏅 Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
Pages
1-14
Description
In the conversations with smart speakers, misunderstandings of users' requests lead to erroneous responses. We propose FrownOnError, a novel interaction technique that enables users to interrupt the responses by intentional but natural facial expressions. This method leverages the human nature that the facial expression changes when we receive unexpected responses. We conducted a first user study (N=12) to understand users' intuitive reactions to the correct and incorrect responses. Our results reveal the significant difference in the frequency of occurrence and intensity of users' facial expressions between two conditions, and frowning and raising eyebrows are intuitive to perform and easy to control. Our second user study (N=16) evaluated the user experience and interruption efficiency of FrownOnError and the third user study (N=12) explored suitable conversation recovery strategies after the interruptions …
Total citations
20202021202220232024211563
Scholar articles
Y Yan, C Yu, W Zheng, R Tang, X Xu, Y Shi - Proceedings of the 2020 CHI Conference on Human …, 2020