Authors
Hadar Nesher Shoshan, Laura Venz
Publication date
2022/1
Journal
Journal of Organizational Behavior
Volume
43
Issue
1
Pages
112-124
Description
Emotional labor in coworker interactions is a prevalent phenomenon in everyday work. Yet, it is largely unknown whether it is also a relevant phenomenon, that is, whether emotional labor toward coworkers matters for employee daily work life. Addressing this question, we investigate day‐specific antecedents and consequences of coworker‐directed emotional labor, especially deep acting. We hypothesized that deep acting toward coworkers will be rewarded by coworkers providing emotional and task support and that this coworker support, in turn, will predict enhanced positive affect at the end of work. Further, we suggest that high morning positive affect enables employees to deep act toward their coworkers in the first place. During a 10‐workday diary study, 102 employees answered surveys on 618 days. Multilevel path analysis showed that morning positive affect predicted daily deep acting toward coworkers …
Total citations
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