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Background.

Conceptual or theoretical analysts of trust in medical settings distinguish among markedly different objects or types of trust. However, little is known about how similar or different these types of trust are in reality and the relationship of trust with satisfaction.

Objectives.

This exploratory study conducted a comparison among trust in one’s personal physician, health insurer, and in the medical profession, and examined whether the relationship between trust and satisfaction differs according to the type of trust in question.

Research Design.

Random national telephone survey using validated multi-item measures of trust and satisfaction.

Subjects.

A total of 1117 individuals aged 20 years and older with health insurance and reporting 2 healthcare professional visits in the past 2 years.

Results.

Rank-order correlation analyses find that both physician and insurer trust are sensitive to the amount of contact the patient …