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The context in which our ideas on the integration of the field of human computer interaction and open innovation meet is a living lab project that we have been involved with for the last couple of years. The Airport Living Lab (ALL) project is a joint effort between the Swedish Aviation Authority, SAS Ground Services and CSC Sweden to establish a Living Lab that can continuously improve the airport processes at Stockholm-Arlanda Airport. The project is also performing research on the evolution of the Living Labs concept with respect to open innovation in collaboration with the National IT-user Center at Uppsala university and Stockholm School of Economics.

The vision of the Living Lab is to make Stockholm-Arlanda Airport one of the world's most innovative and user-friendly airports. This could happen by harnessing the concept of multiorganizational open innovation. Stockholm-Arlanda Airport will multiply its pace of innovation by involving all airport stakeholders, such as passengers and personnel, into the innovation process.