Authors
Chris Elsden, Tom Feltwell, Shaun Lawson, John Vines
Publication date
2019/4/18
Conference
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Pages
251
Publisher
ACM
Description
This paper presents a qualitative study of the recent integration of a UK-based, digital-first mobile banking app - Monzo - with the web automation service IFTTT (If This Then That). Through analysis of 113 unique IFTTT 'recipes' shared by Monzo users on public community forums, we illustrate the potentially diverse functions of these recipes, and how they are achieved through different kinds of automation. Beyond achieving more convenient and efficient financial management, we note many playful and expressive applications of conditionality and automation that far extend traditional functions of banking applications and infrastructure. We use these findings to map opportunities, challenges and areas of future research in the development of 'programmable money' and related financial technologies. Specifically, we present design implications for the extension of native digital banking applications; novel uses of …
Total citations
20192020202120222023202432111245
Scholar articles
C Elsden, T Feltwell, S Lawson, J Vines - Proceedings of the 2019 CHI Conference on Human …, 2019