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Keeping track of users' communication activities in web‐based environments has always been considered a complex task. It requires tracking systems that are capable of efficiently tracking users' activities and producing tracking data that can be useful to various users. The objectives of this paper are two‐fold: to present an approach for better observing the different levels of human and computer interactions (HCI) during a computer‐mediated communication (CMC) activity; and to present the technical aspects of a web‐based tracking system for communication tools such as discussion forums.

The research applications are applied to educational settings. Three cases of experiments with result analysis will also be presented. The paper studied different CMC tools. With the participation of researchers from different disciplines, including HCI and e‐learning specialists, we …