Inventors
John Brian Pickering
Publication date
2004/3/9
Patent office
US
Patent number
6704708
Application number
09552907
Description
System and in particular relates to Speech recognition pro cessing within an interactive voice response (IVR) system. One problem with speech recognition in an IVR is that two time intensive tasks, the Speech recognition and forming a response based on the result of the recognition are per formed one after the other. Each proceSS can take up time of the order of seconds and the total time of the combined processes can be noticeable for the user. There is disclosed a method for processing in an interactive voice processing System comprising: receiving a Voice Signal from user interaction; extracting a plurality of formant values from the Voice Signal, calculating an average of the formants, locating look ahead text associated with a closest reference charac teristic as an estimate of the full text of the Voice Signal. Thus the invention requires only acoustic analysis of a first portion of a Voice Signal to determine a …
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