Authors
Raffaele Conforti, Massimiliano De Leoni, Marcello La Rosa, Wil MP Van Der Aalst, Arthur HM Ter Hofstede
Publication date
2015/1/1
Journal
Decision Support Systems
Volume
69
Pages
1-19
Publisher
North-Holland
Description
This paper proposes a recommendation system that supports process participants in taking risk-informed decisions, with the goal of reducing risks that may arise during process execution. Risk reduction involves decreasing the likelihood and severity of a process fault from occurring. Given a business process exposed to risks, e.g. a financial process exposed to a risk of reputation loss, we enact this process and whenever a process participant needs to provide input to the process, e.g. by selecting the next task to execute or by filling out a form, we suggest to the participant the action to perform which minimizes the predicted process risk. Risks are predicted by traversing decision trees generated from the logs of past process executions, which consider process data, involved resources, task durations and other information elements like task frequencies. When applied in the context of multiple process instances …
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