Authors
Naeyhun Jin, Nathaniel D Line, Jerusalem Merkebu
Publication date
2016/7/3
Journal
Journal of Hospitality Marketing & Management
Volume
25
Issue
5
Pages
523-546
Publisher
Routledge
Description
Brand prestige significantly influences trust, customer satisfaction, customer loyalty, and perceived risk. Perceived risk has a negative impact on trust, customer satisfaction, and customer loyalty. Data analysis also revealed the positive effect of trust on customer satisfaction and customer loyalty. Theoretical and managerial implications are provided in the conclusion and discussion.
Total citations
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Scholar articles