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The present study attempts to explore the factors and their effects which influence the service quality of Multimodal Transportation Hub (MMTH) in Anand Vihar, Delhi. Total 515 samples are collected using satisfaction survey of public transport users. Exploratory factor analysis provides the six-factor solution and the same is confirmed using the confirmatory factor analysis. These factors are ‘transfer environment & important facilities’, ‘safety & security’, ‘transport modes and travel information’, ‘accessibility & signposting’, ‘comfort, convenience & quality of environment’ and ‘staff management & ticketing’. Structural Equation Modelling is used to identify relationships between service quality attributes and overall service quality. Results of the study show that service quality of MMTH is mostly affected by the transfer environment & important facilities (γ = 0.36) followed by safety & security (γ = 0.33). The results also …