Authors
Leonardo Stertz Sfreddo, Guilherme Bergmann Borges Vieira, Gabriel Vidor, Carlos Honorato Schuch Santos
Publication date
2021/2/17
Source
Total Quality Management & Business Excellence
Volume
32
Issue
3-4
Pages
389-409
Publisher
Routledge
Description
Currently, there is no definitive conclusion in the literature regarding the relation between quality management systems and organisational performance. Beyond that, a few studies analyse if the maturity level of quality management systems and of processes affect organisational performance. Given these gaps, this paper shows a systematic literature review about quality management and organisational performance in the period between 2000 and 2017. For this, the search terms ISO 9001 and performance were consulted on the databases Emerald Insight®, Science Direct® and Web of Science®. The results showed that the majority of the studies found a positive relation between ISO 9001 implementation and one or more dimensions of organisational performance. Among those performance dimensions, operational and market performances have shown a greater relation with ISO 9001 implementation. The …
Total citations
20202021202220232024416242522
Scholar articles
LS Sfreddo, GBB Vieira, G Vidor, CHS Santos - Total Quality Management & Business Excellence, 2021