Authors
HM Belal, Takahiro Yoneda, Naoki Takahashi, Naoaki Hirata, Kenichi Amemiya, Masato Yamamoto, Yasushi Ikeda, Kunio Shirahada
Publication date
2014/7/27
Conference
Proceedings of PICMET'14 Conference: Portland International Center for Management of Engineering and Technology; Infrastructure and Service Integration
Pages
2449-2454
Publisher
IEEE
Description
In matured manufacturing industries, many companies are trying to change their business model by adding the concept of service, which is a process of value co-creation between provider and recipient. The value proposition based on value-in-use is a key direction for corporate business success. In a manufacturing company, technical personnel should have not only technology oriented thinking but also service oriented thinking to generate new value propositions. Therefore, there is a need to create a service climate in organizations. This paper proposes a methodology to transform the way of thinking and support for knowledge co-creation with others about new corporate value propositions. We combined service dominant logic (SDL) with business model generation methodology to make a new method for a service climate creation. We conducted action research by introducing the method to twenty-five technical …
Total citations
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Scholar articles
HM Belal, T Yoneda, N Takahashi, N Hirata… - Proceedings of PICMET'14 Conference: Portland …, 2014