Authors
Uma Warrier, Anand Shankar, HM Belal
Publication date
2024/4
Journal
Annals of Operations research
Volume
335
Issue
3
Pages
1519-1535
Publisher
Springer US
Description
The COVID 19 has brought unprecedented changes in the way we communicate. There is a greater accent on Virtual communication. This paper aims to establish a relationship between Emotional intelligence and the effectiveness of Virtual communication on Decision making. This empirical study is based on a sample drawn from 296 working professionals at five different levels of organizational hierarchy. A standardized questionnaire (ɑ = 0.824) was used to collect the responses of Emotional intelligence, Virtual communication, and Decision-making effectiveness. Hierarchical regression using PROCESS Macro model 1 was used to identify the moderating effect of Emotional intelligence on Virtual communication and Decision making effectiveness. Since the p-value (p ≤ .007) is found significant, Emotional intelligence acts as a moderator that affects the strength of the relationship between Virtual …
Total citations
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