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Universal Mobile Telecommunications System (UMTS) is a third-generation mobile communications system that supports wireless wideband multimedia applications. This paper investigates the video quality attained in streaming MPEG-4 video over UMTS networks using an integrated tool environment, which comprises an MPEG-4 encoder/decoder, a network simulator and video quality evaluation tools. The benefit of such an integrated tool environment is that it allows the evaluation of real video sources compressed using an MPEG-4 encoder. Simulation results show that UMTS Radio Link Control (RLC) outperforms the unacknowledged mode. The latter mode provides timely delivery but no error recovery. The acknowledged mode can deliver excellent perceived video quality for RLC block error rates up to 30% utilizing a playback buffer at the streaming client. Based on the analysis of the performance results, a self-adaptive RLC acknowledged mode protocol is proposed.