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The report emphasises the integrated and dynamic aspects of demand-side flexibility (DSF) in the energy system by applying a transition perspective, which highlights the long-term transformative change in the energy system as the result of the interactions of technology with institutions and actors. It identifies barriers and opportunities to the provision of DSF services in the power sub-system as part of an integrated and flexible energy system with new actor roles and new energy technologies and products. We discuss new models for flexibility services that can support the transition to a zero-emission electricity system that builds on strong engagement by all actors.