Authors
Rawan Ghnemat, Edward Jaser
Publication date
2015
Journal
International Journal of Interactive Mobile Technologies
Volume
9
Issue
4
Pages
4-11
Description
Mobile usage is witnessing a booming growth attributed to advances in smartphone technologies, the extremely high penetration rate and the availability of popular mobile applications. Telecommunication markets have been injecting huge investments to fulfill the sheer demand on wireless network and mobile services as a result. Such potentials highlights the importance of behavioral segmentation of mobile network users to target different sectors of customers with efficient marketing strategies and ensure customer retention in light of the intense competition. A major hurdle in applying this approach is the number of dimensions underlying customer preferences which makes it hard to visualize similarities among customers and formulate behavioral segments correctly and efficiently. In this paper, we use self-organizing maps, to detect different usage patterns of mobile users. The proposed system is tested using a …
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