Inventors
Ullas Balan Nambiar, Himanshu Gupta, Mukesh Kumar Mohania, Amitabh Ojha
Publication date
2009/4/16
Patent office
US
Application number
11872881
Description
(57) ABSTRACT A method and system for call processing to assist call center agents at a call center, where a call in the form of an unstruc tured Voice signal is received from a caller at the call center, the received call is transcribed into readable text data, and
Scholar articles
UB Nambiar, H Gupta, MK Mohania, A Ojha - US Patent App. 11/872,881, 2009