Authors
Suellen J Hogan, Geoffrey N Soutar, Janet R McColl-Kennedy, Jillian C Sweeney
Publication date
2011/11/1
Journal
Industrial marketing management
Volume
40
Issue
8
Pages
1264-1273
Publisher
Elsevier
Description
Building on capability theory, this paper presents a reconceptualization of the innovation capability construct within a knowledge-intensive service context, specifically, professional service firms (PSFs). Employing a rigorous multi-stage scale development process we interviewed 37 participants and surveyed 463 respondents across a wide range of PSFs including lawyers, accountants, consulting engineers and management consultants. The results of exploratory and confirmatory factor analyses highlight the multi-dimensional nature of innovation capability within this context. Three dimensions were identified: client-focused, marketing-focused, and technology-focused innovation capability. We provide evidence of face validity, content validity, convergent and discriminant validity, nomological validity and reliability of our scale. Our scale offers a new way to measure innovation capability within PSFs and highlights …
Total citations
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Scholar articles
SJ Hogan, GN Soutar, JR McColl-Kennedy… - Industrial marketing management, 2011