Authors
Lena Frischlich, Svenja Boberg, Thorsten Quandt
Publication date
2019/10/26
Journal
Journalism studies
Volume
20
Issue
14
Pages
2014-2033
Publisher
Routledge
Description
User comments, as the most prominent form of participation in online journalism, offer multiple options for so-called dark participation, comments that transgress norms of politeness or honesty with partially sinister motives. Strategic forms of dark participation such as political trolling in user comments have both raised attention and global concern. Community managers are expected to guard the gates of their comment sections, carefully disentangling valid opinions from manipulated statements—with the obvious danger of either censoring genuine speech or letting potentially damaging content slip through. So far, empirical studies on how media actors perceive this challenge and how they respond to it, especially in light of strategic attempts at manipulation, are scarce. The current study aims to fill this gap. Based on a series of guided interviews (N = 25), we explored community managers’ experiences with dark …
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